Delivery Policy
Processing time
Please allow 24–48 hours for your order to be processed. Processing times are not included in the estimated delivery time shown at checkout. Certain pieces may require an additional 1–2 business days. During sales and high-volume periods, processing takes 3–4 business days.
Made-to-order pieces are produced after your order is placed — see the individual product page for its production window.
Estimated delivery
- Abuja: 1–2 business days after dispatch
- Lagos & Ogun: 2–3 business days after dispatch
- Other Nigerian states: 3–4 business days after dispatch
- United Kingdom: 3–5 business days
- United States & Canada: 5–10 business days
- Rest of world: 5–10 business days
Please allow an additional 2–3 business days (Nigeria) or 4–5 business days (international) in transit on all deliveries.
Shipping rates
Calculated at checkout and vary by delivery location. Within Lagos, Ogun and Abuja you select your specific area at checkout and the exact rate is applied. Deliveries elsewhere in Nigeria are charged at a flat rate. International rates are calculated by weight through DHL Express.
Complimentary shipping applies on qualifying orders — the threshold is shown in the announcement bar.
Pre-order items
Items listed as PRE-ORDER begin processing on the date indicated in the product description and vary between pieces. Orders containing pre-order items are fulfilled in two shipments — available items ship first. To avoid delays we recommend placing separate orders for in-stock and pre-order pieces.
Dispatch notification
If you have not received a dispatch notification within the stated processing time, email hello@relle.com.ng quoting your order number.
Lost or delayed packages
If your order has not arrived within the estimated window, please allow a further 2–3 business days before contacting us, as courier delays do occur. Once dispatched, the package is in the care of the selected courier.
Refunds are not issued for lost, stolen or delayed packages once dispatched. However, where a package cannot be traced we will review the case with the courier and may issue a replacement. Customers are responsible for providing a complete and accurate delivery address at checkout.
Customs and duties
Shipments crossing international borders may be subject to duties and taxes imposed by the destination country. RELLE has no control over these charges and they are the customer’s responsibility.
Store pickup
Our Abuja store at 530 Malum Damboama Street, Jahi, Abuja, FCT, Nigeria is open six days a week for collection. Choose Pick up from store at checkout — there is no delivery charge. Please call ahead to book a consultation appointment if that is the service you require. We encourage urgent orders to be placed well in advance.